Contact
Support and compliance contacts.
Email is the support channel. A message leaves a record that both sides can read, which is why it is the one we operate. No telephone line is maintained.
Support
support@quantivofx.com
Funding review, verification documents, account administration and order queries. A request is handled from the email address registered to the account.
General enquiries
info@quantivofx.com
Everything that is not an account matter: partnerships, press and careers. Do not send account or funding details to this address.
Compliance
Complaints policy
Complaints and compliance correspondence go to complaints@quantivofx.com and are recorded against the account.
Send a request
What to include in a request.
Support handles account-specific matters: funding review, verification documents, account administration, terminal and order queries, and access to an account. This form opens your own mail client and sends the message from your own address, so nothing is transmitted through this page.
What happens next
A request is handled against the account record and the relevant transaction or order.
Logging
The request is logged against the account, with the amount, the date or the order it concerns.
Review
The account record, the fund history and the order history are examined.
Response
The outcome is sent to the registered email address for the account.
Email is the only support channel. No response times are published.
Company and regulatory details
Quantivo Ltd
Registered in England and Wales, company number 55624915.
Registered office: 220-224 Tottenham Ct Rd, London W1T 7PZ, United Kingdom.
QuantivoFx is the trading name of Quantivo Ltd. Company registration is a record of incorporation, not a permission to carry on regulated business. No financial services authorisation is held or claimed.